Tour Guide (“us”, “we”, or “our”), registered in Rotterdam, operates the www.tourguide.golf website (the “Service”) and the Tour Guide mobile application (the “Service”).
This is the Privacy and Cookie Statement of Tour Guide, registered in Rotterdam. Tour Guide respects the privacy of all users of its site and mobile app and ensures that the personal data that you provide to us is treated in confidence and with due care. In submitting your personal data at the website, you consent to the use of your data by Tour Guide in compliance with this Privacy and Cookie Statement.
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
Collection And Use
We collect several different types of information for various purposes to provide and improve our Service to you.
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
Cookies and Usage Data
We may also collect information that
your browser sends whenever you visit our Service or when you access the
Service by or through a mobile device (“Usage Data”).
This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When you access the Service by or through a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
How do we process your information when you enquire about our holidays?
We collect some information about you if you make contact with us in order to obtain information before you make a booking. This contact might be made by filling in a form on our website, or by telephone or email. In each case, we might ask you for your:
- email address;
- telephone number(s);
- postal address; and
- golf handicap.
We will process your personal data so that we can give you the information that you requested, and we rely on the ‘contract’ lawful basis when we perform this processing.
If you provide us with contact details (e.g. an email address) when you request information prior to making a booking, we will also use those contact details in order to send you information about other, similar holidays sold by us in the future. At the point we collect your contact details (email address, telephone number or postal address) we will ask you if you would prefer not to receive marketing materials from us.
Even if you choose to receive these materials, you can tell us to stop sending them at any point in the future, either by clicking the ‘unsubscribe’ link in an email, by calling us, or by contacting email@example.com
When we process the personal data received in the course of a sale (or negotiations for a sale) in order to send marketing materials, we are doing so under the lawful basis called ‘legitimate interests’.
Tracking & Cookies Data
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
Session Cookies; We use Session Cookies to operate our Service.
Preference Cookies; We use Preference Cookies to remember your preferences and various settings.
Security Cookies; We use Security Cookies for security purposes
Use of Data
Tour Guide uses the collected data for various purposes:
- To provide and maintain the Service
- To notify you about changes to our Service and inform you about other updates including news and tips about our Service
- To allow you to participate in interactive features of our Service when you choose to do so
- To provide customer care and support
- To provide you the option to sign up for an account
- To provide analysis or valuable information so that we can improve the Service
- To monitor the usage of the Service
- To detect, prevent and address technical issues
We will store your usage data until such time when you withdraw your consent for us to do so. All other data as specified above will be retained for as long as is necessary for the purpose(s) for which we originally collected it. We may also retain information as required by law.
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside Netherlands and choose to provide information to us, please note that we transfer the data, including Personal Data, to Netherlands and process it there.
How do we process your information when you make a booking?
When you make a booking with us, we might ask for more personal data so that our suppliers can fulfil our (or their) obligations to you. For example, if you book a flight we will ask for your date of birth and passport number so that we can make the appropriate arrangements with the airline. We will only ask for details that are necessary in order to deliver the services you have booked with us, and we will only process them in order to deliver those services.
The arrangements we make for your holiday are fulfilled by our suppliers: hotels, golf courses, airlines etc. When we confirm your booking we make sure you are aware of all the companies involved in delivering the services you have requested, and we pass on to them only the details that they need so that they can deliver those services. For example, if you book a hotel stay with us we will make sure that they are aware of your name, the date you are arriving, and how long you will stay.
Both we and our suppliers of travel services act as data controllers when you book with us. We never give our suppliers contact details for you unless it is absolutely necessary to provide the services you have requested, and even in this case our contract with them does not allow those details to be used for marketing purposes. They may independently ask if you are happy for them to use you personal data in other ways; if you consent, this will be a direct arrangement between you and them. If you have any questions about how our suppliers process your information you can call us or email firstname.lastname@example.org
How do we process your information when you email us?
When you email us, we keep a record of the email to help us with the administration of your booking and to resolve any complaints or disputes that might arise. We rely on our ‘legitimate interests’ for this processing.
Between the time you book with us and the time you travel we may need to contact you directly about your booking using the details you have given us. For example, we might email you in order to request that you pay your balance, or call you to tell you about a change of flight time.
When you book with us we will ask you to make sure that other members of your party are happy for us to process their details in the same way as your own.
We rely on the ‘contract’ legal basis for all of the processing we perform in order to provide the services you have booked with us.
Independently of this, we would like to ask you for a review both of our booking process and of your trip after you have travelled. For this processing we rely on our ‘legitimate interests’, but you can ask us at any time not to process your details for this reason.
Tour Guide may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of Tour Guide
- To prevent or investigate possible wrongdoing in connection with the Service
- To protect the personal safety of users of the Service or the public
- To protect against legal liability
Security Of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
How do we process your information when you visit our website?
When you visit our websites we keep logs of your visit containing such information as the IP address from which you made each request, the type of browser you were using and the pages you viewed. Unless you explicitly give it to us, for example by making an online booking, we don’t store any information other than your IP address that might identify you to us, and we only keep these logs for long enough to ensure that we are able to fix any technical problems that might arise.
We use Google Analytics in order to analyse how our visitors use our websites, and to measure the effectiveness of our marketing on the Internet. This information is only ever processed in aggregate, and we never link it back to any personal identifier.
When you visit our websites we might show you a phone number which is unique to your current visit. If you phone us on that number, we link it to the activity during your visit, but there is no way for us to link it to any other information about you. We do this in order to analyse which marketing campaigns and pages on our website are most likely to lead to phone calls, and to ensure that when you call us you are put directly in contact with the department best able to help you.
If you make a booking with us we sometimes pay a commission to a third party that linked you to our website. We store and pass back to the third party only enough information about this activity to ensure that we are able to pay these commissions correctly, but the third party (e.g. a cashback or voucher code site) may process your information in other ways relying on your direct agreement with them.
We use a system called FullStory in order to make visual recordings of some visits to our websites in order to improve the user experience and identify technical problems. These recordings are linked back to a unique identifier stored in a browser cookie for the duration of those visits, but we don’t store anything that would enable us to link the recordings back to a person.
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party Service Providers to monitor and analyze the use of our Service.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: <a href=”https://policies.google.com/privacy?hl=en”>https://policies.google.com/privacy?hl=en</a>
Hotjar is a web analytics service that tracks website traffic via videos. Hotjar uses the data collected to track the use of our Service whenever someone visit our webpage.<p>For more information on the privacy practices of Hotjar, please visit the Hotjar Privacy & Terms web page: <a href=”https://www.hotjar.com/legal/policies/privacy”>
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services. Check the booking.com page.
Third party data processors
Hotjar, Google, Booking.com, CJ, Awin, Tradedoubler
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.